Privacy Policy for Dosp.pt

Last updated: August 3, 2025

Who We Are

Dosp.pt is an e-commerce platform specializing in the sale of commercial kitchen equipment. We are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.

What Personal Data We Collect and Why

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, including your name, email address, and the comment content. We also collect the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience, so you do not have to fill in your details again for future comments. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that website.

E-commerce Data

When you make a purchase on our website, we collect personal information such as your name, billing and shipping address, email address, phone number, and payment details (processed securely via our payment gateway). This data is collected to process your order, deliver products, and provide customer support.

Who We Share Your Data With

We do not share your personal data with third parties except as necessary to provide our services or as required by law. For example:

  • Payment Processors: To process payments, we share necessary data with trusted payment gateways.
  • Shipping Partners: To fulfill orders, we share your name and shipping address with our logistics providers.
  • Spam Detection: Visitor comments may be checked through an automated spam detection service.
  • Legal Obligations: If required by law, we may share your data with authorities to comply with legal obligations.

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognizeම

System: recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

  • User Accounts: For users who register on our website, we store the personal information provided in their user profile indefinitely unless requested otherwise. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
  • Order Data: Data related to purchases (e.g., name, address, order details) is retained for 7 years to comply with tax and accounting regulations.

What Rights You Have Over Your Data

Under GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request an exported file of the personal data we hold about you.
  • Right to Rectification: You can request corrections to inaccurate or incomplete data.
  • Right to Erasure: You can request that we erase your personal data, except for data we are obliged to keep for administrative, legal, or security purposes.
  • Right to Restrict Processing: You can request that we limit the processing of your data.
  • Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data for specific purposes, such as marketing.
  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

To exercise these rights, contact us at info@dosp.pt. We will respond within one month, as required by GDPR.

Where Your Data Is Sent

  • Visitor comments may be checked through an automated spam detection service, which may involve transferring data to servers outside the EU. We ensure such services comply with GDPR through appropriate safeguards, such as Standard Contractual Clauses.
  • Payment and shipping data may be shared with third-party providers, who are required to comply with GDPR or equivalent standards.
  • Our website is hosted within the EU, and we prioritize EU-based service providers to minimize data transfers outside the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure compliance with GDPR through appropriate legal mechanisms.

Lawful Basis for Processing

We process your personal data based on the following lawful bases under GDPR:

  • Contract: To fulfill orders and provide services (e.g., processing payments and shipping).
  • Consent: For cookies (where you opt-in) and marketing communications (where you subscribe).
  • Legitimate Interests: For spam detection, website analytics, and improving our services.
  • Legal Obligation: For tax, accounting, or other regulatory requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and regular security audits. However, no online system is 100% secure, and we cannot guarantee absolute security.

Contact Us

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us at:

  • Email: info@dosp.pt

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on this page with an updated “Last updated” date. For significant changes, we will notify you via email or a prominent notice on our website.